Refund & Exchange Policy

Returns 

We do not offer a refund or exchange for change of mind.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to our office until you have contacted us for a return’s authorisation number. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you have not received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 


Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at herbs@herbalandherbs.com.au. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at herbs@herbalandherbs.com.au and we will assist you with returning your item. 

If an item is received broken please contact us as soon as the item is received. We will require pictures of the broken item for insurance purposes. Please do not throw out the broken item as this will generally be picked up by our courier for inspection.

Return Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.